Terms and Conditions for UK Services
These Terms and Conditions set out the basis on which service bookings are accepted and delivered by us in the United Kingdom. By requesting or confirming a booking, you agree to be bound by these terms, which apply to all standard service arrangements unless we state otherwise in writing. Please read them carefully before placing an order, as they define the responsibilities of both parties throughout the booking, performance, payment, cancellation, and post-service process.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or other person requesting the services. These terms are intended to support a fair and clear service agreement and are written to reflect common UK contractual practice. Nothing in these terms affects any rights you may have under applicable consumer law that cannot be excluded or limited.
The scope of our services will be described during the quotation or booking stage and may include one-off appointments, scheduled work, call-out services, or ongoing service arrangements. Any description of services, pricing, timing, or method of delivery provided before booking forms part of the service process only to the extent confirmed by us. If there is any inconsistency between a quotation and these terms, these terms will apply unless the quotation expressly states otherwise.
1. Booking Process
All bookings are subject to availability and our acceptance. A request for service does not create a binding agreement until we confirm the booking in writing, by email, online confirmation, text message, or another method we choose. We may ask for additional information before confirming a booking, including site access details, service requirements, timing preferences, or other relevant information needed to complete the work safely and efficiently.
It is your responsibility to ensure that all information provided during the booking process is accurate and complete. If any details change after confirmation, you must notify us as soon as reasonably possible. Delays, additional charges, or changes to the scope of the service may arise if access is restricted, information is inaccurate, or the work required differs from what was originally described.
We may refuse, suspend, or cancel a booking if we believe the service request cannot be completed safely, lawfully, or within a reasonable time, or if we are unable to obtain the necessary access, permits, or cooperation required for the work. In certain cases, we may also require a deposit or advance payment before confirming the booking. Where a deposit is required, the booking will not be secured until the payment is received in full.
2. Payments and Charges
Unless otherwise agreed in writing, charges are based on the quotation, price list, or estimate provided at the time of booking. Estimates are indicative only and may change if the actual service differs from the information supplied. Additional charges may apply where extra time, materials, travel, specialist equipment, parking costs, or disposal fees are required to complete the work.
All prices are stated in pounds sterling and, where applicable, may be subject to VAT at the prevailing rate. You agree to pay all sums due in accordance with the payment terms stated at booking or on the invoice. Unless otherwise specified, payment is due immediately on completion or within the period stated on the invoice. We may charge interest on overdue amounts in accordance with applicable law and may recover reasonable costs incurred in collecting unpaid sums.
Where a payment plan, staged invoicing, or part-payment arrangement is offered, you must comply with the agreed schedule. Failure to make payment on time may result in suspension of further services, cancellation of the booking, or withholding of deliverables or documentation to the extent permitted by law. Title to any goods supplied as part of the service may remain with us until full payment has been received.
3. Cancellations, Rescheduling, and No-Shows
You may cancel or reschedule a booking by giving us notice within a reasonable timeframe before the appointment. Any cancellation terms stated in your quotation or booking confirmation will apply first. If no specific cancellation period is stated, reasonable notice is required. We may charge a cancellation fee where we have already reserved time, allocated staff, ordered materials, or incurred other preparation costs.
If you cancel after work has started, you will be responsible for the value of services already provided, together with any non-recoverable expenses reasonably incurred up to the point of cancellation. If you fail to provide access, are unavailable at the agreed time, or otherwise prevent completion of the service, this may be treated as a cancellation or no-show, and charges may still apply. Repeated missed appointments may lead us to decline future bookings.
If we need to cancel or reschedule for operational, safety, weather, supply, or other practical reasons, we will use reasonable efforts to notify you and rearrange the service at a suitable time. We are not responsible for delays caused by events outside our control, including transport disruption, utility failure, adverse weather, or third-party interference. In such cases, our liability will be limited as set out in these terms.
4. Service Delivery and Customer Responsibilities
We will use reasonable skill and care to provide the services in accordance with the agreed description and any applicable professional standards. You agree to provide a safe working environment, suitable access, and any information necessary to enable the service to be carried out properly. If special precautions are required, you must tell us in advance, including any health and safety issues, fragile materials, hidden hazards, or restrictions on site.
You are responsible for removing or securing valuable, hazardous, or fragile items before service commencement unless we have agreed in writing to handle them. We will not be liable for damage caused by pre-existing defects, unsuitable conditions, normal wear and tear, or failure by you to follow reasonable instructions. If the service requires your approval at stages during the work, delays caused by waiting for your instructions may affect completion times and costs.
Where the service includes the use of your facilities, equipment, or premises, you confirm that you have authority to make them available for the purpose of the work. You also confirm that any necessary permissions, consents, or licences have been obtained, unless we expressly agree to handle them. If we believe the conditions on site are unsafe or materially different from those described, we may pause or refuse to continue until the issue has been resolved.
5. Waste Regulations and Disposal
Where our services involve waste removal, clearance, packaging disposal, or the handling of unwanted materials, both parties must comply with applicable UK waste regulations. You must not request us to remove waste that is hazardous, illegal to transport, improperly packaged, or otherwise unsuitable unless this has been expressly agreed in advance and can be handled lawfully. We may refuse any item that would require special treatment, licences, or documentation not already arranged.
Any waste transferred to us must be accurately described by you at the time of booking or during the service. If waste contains prohibited materials, sharp objects, asbestos, chemicals, clinical waste, electrical hazards, or other controlled substances, you must inform us before collection or disposal arrangements are made. Additional charges may apply where segregation, specialist handling, or lawful disposal arrangements are required.
You acknowledge that we may need to keep records, transfer notes, receipts, or other documentation to comply with environmental and waste duty-of-care obligations. Where applicable, you agree to cooperate with such record-keeping and to provide truthful information about the origin and nature of the waste. Any attempt to conceal hazardous or restricted waste may result in immediate suspension of service and may be reported where required by law.
6. Liability and Insurance
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, we shall not be liable for losses that are not reasonably foreseeable, indirect losses, consequential losses, loss of profit, loss of business, or loss of opportunity arising from the service or from any delay or cancellation.
Our total liability for any claim arising out of or in connection with a booking, whether in contract, tort, negligence, or otherwise, shall be limited to the total amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. This limitation applies whether the claim arises from one event or a series of related events.
We will take reasonable care when carrying out the services, but we are not responsible for faults, defects, or failures caused by pre-existing conditions, hidden damage, misuse, third-party interference, or your failure to maintain the relevant item, premises, or system. If you believe there is a problem with the service, you must notify us within a reasonable time so that we may investigate and, where appropriate, remedy the issue.
7. Complaints and Service Issues
If you are dissatisfied with any aspect of the service, you should tell us as soon as possible so that we can review the matter promptly. We may ask for photographs, descriptions, access to the affected area, or other relevant information to assess the issue. Where a complaint is valid and the law requires it, we may choose to re-perform the service, correct the issue, or provide an appropriate refund or price adjustment.
Complaints do not excuse payment of any undisputed sums due under the booking. Any remedy offered will depend on the nature of the issue, whether the concern arose from our fault, and whether prompt notice was given. We will act reasonably and in good faith when considering complaints, but we are not obliged to accept claims based on subjective preference where the service was completed in accordance with the agreed specification.
If an issue cannot be resolved directly, both parties may seek to negotiate an outcome in a professional and proportionate manner. Nothing in this section affects your statutory rights as a consumer, including rights relating to services not provided with reasonable care and skill. Any attempt to use a complaint as a reason to withhold payment in full will not be permitted unless the disputed amount is genuinely connected to the issue raised.
8. Force Majeure, Data, and General Terms
We are not responsible for failure or delay in performing the services where the failure is caused by an event outside our reasonable control. This includes, without limitation, extreme weather, fire, flood, labour disputes, transport disruption, public health restrictions, supply shortages, or interruption to utilities or telecommunications. If such an event occurs, we may suspend performance, amend the booking, or terminate the affected service if continued delivery is not reasonably possible.
We may keep records relating to your booking, payments, and service history for administrative, accounting, legal, and compliance purposes. Any personal data processed in connection with the service will be handled in accordance with applicable data protection laws and our privacy arrangements, where relevant. You agree that we may contact you for service administration purposes, including booking confirmation, amendments, invoices, and completion notices.
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. These terms, together with the booking confirmation and any written quotation, constitute the entire agreement between the parties regarding the relevant service.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory law requires otherwise. If services are supplied in another part of the United Kingdom, this governing law clause will apply to the fullest extent permitted by applicable law.
The courts having jurisdiction in England and Wales shall have exclusive jurisdiction over any dispute arising from or related to these terms, subject to any mandatory consumer rights or local statutory protections that may apply. You and we agree to submit to the relevant courts for the purpose of enforcing rights, resolving disagreements, or determining any issue connected with the service agreement.
Final acceptance: By confirming a booking, accepting a quotation, or allowing work to begin, you acknowledge that you have read, understood, and agreed to these service terms. These UK service terms and conditions are designed to provide a clear, fair, and practical framework for the delivery of our services and to support a professional relationship based on transparency, lawful conduct, and mutual cooperation.
